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Perils of Buying Online Tickets to a Game

Domain Stadium had 40, 836 packed in for the western derby.

Domain Stadium had 40, 836 packed in for the western derby.

Bradley Jones, Staff reporter

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A patron was denied entry into the Western Derby at Domain Stadium recently after his ticket was not recognised as coming from authorised seller.


The ticket was purchased through a resale ticket company for twice its original price.


The patron, an American tourist who did not want his name publicised, was upset when he couldn’t get through the gates to see his first AFL match.


“I paid a fortune for these tickets and to not be let in makes me furious,” he told ECU Daily.


Ticketmaster, the outlet in charge of AFL event ticketing, said that someone who buys a ticket under a different name, through an unauthorised seller, runs the risk of being denied entry.


Ticketmaster provides a resale website where people can resell their tickets.


Ticketmaster Australia spokesperson, Jessica Bridgeman, said the agency never placed tickets on alternative sites.


“Ticketmaster does all it can to help artists get tickets into the hands of fans and we never place tickets on secondary market sites,” Bridgeman said.


The Department of Commerce’s consumer protection agent, Alina Cavanagh, said legislating to control ticket scalping would be a difficult task.


“Taking scalping to legislation would be a hard project because tickets to a sport event or concert are deemed a want rather than a necessity,” she told ECU Daily.


Ticketmaster and Domain Stadium were unable to assist the patron to get into the game because the original buyers name didn’t match with the seller.

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Perils of Buying Online Tickets to a Game